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FAQs
Here frequently asked questions and their answers for your ease.







 
What is Proof-Reading?
What is next after I have submitted by document for ‘Price Estimation’ on proofreading.helpingstudent.com?
How does the Category system work?
What is a turnaround time?
What are the benefits of having my document proof-read?
What changes does Proof-reading bring to my document?
Who will proof-read my document?
Does proof-reading changes ideas in my work?
What type of document can be uploaded on proofreading.helpingstudent.com to avail proof-reading services?
Does Helping Student ltd. use any software for proof-reading?
Where does Helping Student Ltd. store my document?
Is it Safe to upload my document on Helping Student Ltd.?
For how long does Helping Student Ltd. store my document?
Why does Helping Student Ltd. keep my document after the proof-reading services have been provided?
If I place a proof-reading order with HelpingStudent.com, How and when will I receive my proof-read document?
Will there be any effect on my plagiarism report if I upload my thesis on proofreading.helpingstudent.com?
What is the benefit of using discount vouchers while placing a proof-reading order?
How is the payment system of Helping Student Ltd. Secure?
What if I am not satisfied with the standard of proof-reading?
Does Helping Student Ltd. have any Money Back return policy?
I have a lot of comments on my proof-read document where I am told that proof-reader could not comprehend my sentence. What do I do about it?
   
  1. What is Proof-Reading?
Proof-reading corrects sentence structural and grammatical mistakes from a piece of work. Proof-readers at Helping Student aim to give your work the best language.

2. What is next after I have submitted by document for ‘Price Estimation’ on proofreading.helpingstudent.com?
After evaluation of your thesis document, our moderator will decide the category of proof-reading your document needs. You will then receive an email of your billing invoice from Helping Student Ltd with in one working hour. Proof-reading work will start as soon as you have made the payment.

3. How does the Category system work?
At HelpingStudent.com we have two categories to cater different levels of proof-reading jobs.
  • Category A: This corrects Spelling and Grammatical mistakes in your document.
  • Category B: This Identify and solve problems of Sentence Structure, Grammar and Spelling in your document.
4. What is a turnaround time?
It is the period of completing your proof-reading job. Our customers have the authority of choosing a turnaround time that is best suitable for their needs.

5. What are the benefits of having my document proof-read?
Proof-reading enhances the quality of language in your work. This eventually leads you to a better grade.

6. What changes does Proof-reading bring to my document?
Proof-reading will extinguish every language mistake that you document has. Proof-reading does not change the nature and meaning of your work.

7. Who will proof-read my document?
HelpingStudent.com has a team of experienced proof-readers who specialise in proof-reading students’ document. Your document will be assigned to best suited proof-reader.

8. Does proof-reading changes ideas in my work?
No, proof-reading does not change ideas in your work. Our proof-readers only give your work and ideas the best language.

9. What type of document can be uploaded on proofreading.helpingstudent.com to avail proof-reading services?
For proof-reading at HelpingStudent.com we only accept MS word files.

10. Does Helping Student ltd. use any software for proof-reading?
No, we do not use any software to identify and correct language mistakes in your work. Our proof-readers go through every single word of your document to maintain our proof-reading quality.

11. Where does Helping Student Ltd. store my document?
Your Document is kept safe in our secured server in order to fulfil our privacy policy with our valued customers.

12. Is it Safe to upload my document on Helping Student Ltd.?
At HelpingStudent.com we ensure high level of safety for your document. Your document will not be shared by anyone other than our highly professional and reliable proof-readers.

13. For how long does Helping Student Ltd. store my document?
We store your document for 4 weeks.

14. Why does Helping Student Ltd. keep my document after the proof-reading services have been provided?
Your document stays in our secured server to ensure the provision of after sales services if required.

15. If I place a proof-reading order with HelpingStudent.com, How and when will I receive my proof-read document?
Duration of receiving your proof-read document depends on the turnaround time you have selected while placing a proof-reading order with HelpingStudent.com. Your proof-read document will be uploaded on your Document Details section.

16. Will there be any effect on my plagiarism report if I upload my thesis on proofreading.helpingstudent.com?
No, there will not be any effect on your plagiarism report for uploading your document on proofreading.helpingstudent.com.

17. What is the benefit of using discount vouchers while placing a proof-reading order?
A discount voucher gives you a discount of 10% on your total bill with HelpingStudent.com.

18. How is the payment system of Helping Student Ltd. Secure?
At HelpingStudent.com we use Barclays Bank’s ePDQ CPI Secure Payment System.

19. What if I am not satisfied with the standard of proof-reading?
We make sure our customers are 100% satisfied with our proof-reading services. If you remain unsatisfied with our services, a moderator from HelpingStudent.com will go through your proof-read work again and a decision is then made whether there is any misunderstanding or a problem at our end. If case we are held guilty, proof-reading of your document will be done again.

20. Does Helping Student Ltd. have any Money Back return policy?
Yes, we offer a Money Back guarantee if customer remains unsatisfied and makes their case after the proof-reading has been done the second time.

21. I have a lot of comments on my proof-read document where I am told that proof-reader could not comprehend my sentence. What do I do about it?
To resolve and correct commented sentences, Helping student Ltd offers an optional service where proof-reader or moderator have an online meeting with you. This service is charged at the rate of £1.50 per comment.